KEY ACCOUNT MANAGER

• Client Relationship Management: Cultivate and maintain strong, long-term relationships with key clients. Act as the primary point of contact for these clients, understanding their needs
• Account Planning: Develop strategic account plans that outline objectives, strategies, and tactics for achieving growth and retention targets.
• Collaborate with internal teams to align account plans with overall business goals.
• Business Development: Identify opportunities to expand business with existing and new key accounts by negotiating addition of products onto customer formularies. Proactively seek out new business opportunities within key accounts.
• Customer Service: Ensure high levels of customer satisfaction by addressing issues and concerns promptly and effectively. Serve as an advocate for clients within the organization to ensure their needs are met.
• Stock management and merchandising: Analyse sales data and market trends to forecast correct stock holding at wholesalers and track stock movement. Ensure stock is correctly merchandised at store level
• Negotiation and Contract Management: Negotiate contract terms and pricing agreements with key clients. Ensure contracts are accurately documented and executed, and that both parties adhere to their obligations.
• Collaboration: Work closely with internal teams, including sales, marketing, and operations, to coordinate efforts and deliver integrated solutions to key accounts.
• Risk Management: Identify and mitigate potential risks to key account relationships, such as competitive threats, changes in market conditions, or shifts in client priorities

Education:

• Bachelor's degree in a relevant field such as pharmaceutical sciences, life sciences, or business administration.

Experience:

• Proven experience in key account management, preferably in a similar industry.

Skills/Physical Competencies:

• Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and senior management.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret sales data and market trends to make informed decisions.
• Negotiation Skills: Proficient in negotiation techniques and strategies to secure favorable deals with customers and partners.
• Adaptability: Ability to adapt to changing market conditions and business priorities, and to work effectively in a fast-paced, dynamic environment.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines effectively.
• Computer Skills: Proficiency in Microsoft Office suite sales analysis and reporting.

Behavioural Qualities:

• Performance Driven
• Goal Oriented and Ambitious
• Self-Motivated, Passionate and Accountable
• Strong & Effective Communicator
• Take Initiative & be resourceful
• Good Business Judgement & Acumen
• Customer centric

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.):

• May be required to work overtime
• Driver’s license and own motor vehicle

Travel: 

• The role holder will travel 90% of their time on a mixture of planned and ad-hoc business travel. May be required to travel to national meetings where necessary